![]() Verify that the Allow Control of Device from CTI check box is checked. In Cisco Unified Communications Manager Administration, go to the phone of the end user. The device and directory number must be enabled for CTI as well. Verify that the box Allow Control of Device from CTI is checked on the user configuration page. For the Cisco Unified IP Phone 89 Series, add the user to the Standard CTI Allow Control of Phones Supporting Connected Xfer and Conf group.For the Cisco Unified IP Phone 6900 Series, also add the user to the Standard CTI Allow Control of Phones Supporting Rollover Mode group. ![]() ![]() For all IP phone types, add the user to the Standard CTI Enabled group.To allow CTI control in deskphone mode, add the user to the appropriate groups: In the end-user configuration window, go to the Permissions Information configuration. CTI must be enabled for end users to use Cisco Jabber to control the desk phone.
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